A cost-effective way for your business to access help from professional IT support staff.

If your company uses computing as a core part of its business operations, then you will appreciate the importance of having reliable systems and rapid Incident and Problem resolution.

You may also be familiar with how frustrating (and costly) it is,  if you are held up by not having the necessary expertise at your fingertips.

Our support policies are the next best thing to having your own IT support technician on-site.

Our IT support plans are tailor-made to meet your company's I.T. systems' management and user support requirements.

We use the very latest technology to deliver our expertise, right to your desktop, whenever you need it.

And we even come on site for at least 2 visits per year for complete system health checks and software and system upgrades.

If you have up to 50 PC users, then you could benefit from one of our site support policies.

We Plan Ahead to Avoid Problems

In I.T. System Management speak, Incidents are every-day occurrences, which require intervention by support technicians, but "Problems" are systemic failures, where a non ideal configuration leads to or is likely to lead to a regular and repetitive series of Incidents.

By understanding both IT infrastructure, your user requirements and your change requirements, we aim to AVOID PROBLEMS, by careful planning and maintenance procedures.

All of our support policies are designed and costed according the the customers particular requirements, however the following support services are offered as standard with each policy

• Network Configuration, including IP configuration, PC Networking and Security
• Firewall Configuration
• Internet Access
• Server Management, including Email Servers, File/Print Servers
• Printer Connectivity
• General user I.T questions / problem resolution
• Change Management and Advice

Policy pricing is based upon the following factors:

• Total number of staff
• Number of PCs
• Number and type of servers
• Network configurations
• Company geographic location
• Your company's Service Level requirement, including response times

Call us now to discuss your requirements and obtain  a free quotation.