|
Submitting an Incident to Optimus Service Support Desk |
Optimus UK Ltd - Service Desk Tel: 01926 852352
|
|
|
 |
If you have a general product enquiry, we will attempt to give an answer immediately on the telephone and there may be no need to formerly log the call as an Incident.For more complex cases requiring analysis, we will always log the Incident and will provide you with an "OUKnnn" Incident Tracking Number.
This Incident will remain open in our service desk management system until you agree it is resolved, or closed and using the Incident tacking number we can instantly access all the latest information relating to this incident to give you a staus update. |
|
|
|
|
|
