DNA Helpdesk

In any busy I.T. Department, it is essential to have a means on controlling and managing user Incidents and the responses to them. Staying organised is the key to efficiency, and reducing the number of applications involved in providing support helps this goal.

DNA Helpdesk is part of the DNA Asset Management suite and fully integrates with this and NetSupport Manager Remote Control, providing support technicians with a unified suite of core service desk tools. 

To reduce the workload of support staff, Incidents are submitted directly into the system by email and resolutions are stored within a searchable knowledge-base.

DNA Helpdesk is an entirely web based solution and is available as a standalone product, or as an integrated module of DNA Asset Manager.

DNA Helpdesk can be configured to meet customers' requirements, allowing the creation of user defined data fields and views. However, in many cases is suitable straight out of the box.

Web Demo 

If you would like to explore DNA Helpdesk, before going to the trouble if downloading and installing, please contact Optimus and we will make an evaluation copy available on one of our Internet facing Virtual Machines.  You will then be able to connect to this and explore and configure a fresh installation

DNA Helpdesk can be downloaded and evaluated for 30 days.