March 26th 2009
NetSupport Manager version 10.50.0005 is now avaialble for download from this link: download link
This release of NetSupport Manager includes the following fix, which has been detailed below:
Cannot Remote Control Vista or 2008 Client when User Acknowledgement is enabled.
Fixed problem whereby when connecting to a Vista or Windows 2008 Server with User Acknowledgement enabled you could only view the Client machine but could not send any Keyboard or mouse actions to the Client via the View Window from the Control.
February 27th 2009
NetSupport Manager version 10.50.0004 is available for download from this download link
This release of NetSupport Manager includes the following fixes and enhancements, which have been detailed below:
What's New
What's fixed
- Long delay when Browsing and a large number of clients are found, and the Control machine does not have a Client installed
There is a no longer a long delay when browsing a Gateway for available Client from a Control machine that does not have a Client installed.
- Announce feature is not available from the Control Interface
Fixed problem where the Announce feature was removed from the Control User Interface. The Announce feature is now available to use again from the Tools drop down menu from within the Control user interface
- NetSupport Control Crash when using the Command line parameters to connect to Gateway Clients
Fixed problem when the NetSupport Control would crash using command line options to launch the Control and connect to Gateway Clients.
- Occasional Vista Client issue causing disconnect/reconnect and connection problems
Fixed problem with the Vista client where you could find disconnect/reconnect problem.
- Vista Client occasional crash when logging off while viewing the Client machine.
Fixed problem where the Vista Client could crash when logging off while viewing the Client machine.
- Mid Function within Scripting does not work with long Strings
Fixed problem with the MID function within Scripting whereby this would not work when using with long Sting values.
- File Transfer issue with long file names of approximately 200 characters and longer
Fixed problem with transferring files with long filenames (200 characters and longer) to folders using long names.
October 16th 2008
NetSupport Software announces the immediate release of NetSupport Manager v 10.5.
(Windows Platform Only)
The latest version of NetSupport Manager PC Remote Control Software provides key enhancements to its Security, Communication and Data Transfer capabilities as well as additional supporting functionality.
All maintained customers are entitled to this version free of charge and existing v10.xx keys will support v10.5
Please use your registered account to login and download.
New Features
- Support for SmartCard authentication has been extended to provide both User validation for Remote Control connections requests and Remote Authentication for desktop login.
- Active Directory support for NetSupport Manager has been further extended allowing central policies to control rights to use the software and the control of all product configurations.
- Pre-supplied AD templates allow customers to restrict "Control Session Access" to authorised network users only and enforce security profiles at all times.
- In version 10.50, the remote network HTTP Gateway support, (which allows remote connections without firewall configuration changes) has been further improved, including support for Gateway installations on Windows 2008 Server and Vista systems.
- Further provision has been added for network redundancy, allowing multiple gateways to be implemented and client connections to automatically fall back and locate an alternative gateway in the event of a failure.
- Ongoing development has allowed significant improvements to be made to the already world-beating speed of Data Transfers, (NetSupport Manager is already recognized as offering the fastest file transfer rates)
- File Transfer has been enhanced to allow for direct delivery of data to the remote desktop and documents folder in a single click.
NetSupport Manager also includes File Distribution support allowing files or folders to be sent to multiple computers, again in a single action.
NetSupport Manager offers uniquely the ability to view, as expandable thumbnails, all connected computer screens in a single action, these thumbnails now support systems with Multiple Monitors, up to 8, as well as further remote control optimization tools for support of systems over slower connections. The latest version now includes a virtual whiteboard during chat sessions to provide greater flexibility and opportunity for collaboration during support calls.
NetSupport Manager 10.5 also includes as standard, the market leading Training and Instruction Tool, NetSupport School, allowing organizations to enjoy the benefits of both an enterprise Remote Control solution and a powerful Training and Instructional tool for a single purchase and critically, a single client footprint.
Multi-Platform support provides seamless remote control of Windows 2008, Vista, XP, 2003, 2000, ME and 9x systems as well as Linux, Solaris, Mac, Pocket PC, CE, Windows Mobile, Terminal Server and Embedded systems.
Support for Remote Control from CE and Pocket PC devices is also included as standard.
All Windows x64 platforms are fully supported.
NetSupport Manager is available fully localized (product and documentation) in English, German, French, Spanish, Italian, Portuguese, Czech, Dutch, Japanese, and Polish.
NetSupport Manager was awarded the Network Computing 2008, Software product of the Year award as voted by its readers, The Network World “Best of the Tests” winner for 2008, recognizing the product that scored most highly of all tested products during 2007, as well as the PC PRO labs winner, PC Authority “A” list winner and PC Magazine's “5 Star” award.
NetSupport Manager v10.30
Released on 19-March-2008
Network Computing Awards Winner - Software Product of the Year 2008
New Features
- Remote Desktop Support - NetSupport Manager now co-exists seamlessly with Remote Desktop (RDP)
- Smartcard Support - With this option any smartcard login performed on the Control PC is re-directed and applied on the Client PC
- Scripting enhancements - New remote logon function and the Script Editor now uses colours to differentiate between comments, functions and keywords
- Remote Command Prompt Enhancements - Remote command window now stores previously executed commands during the active session. Commands can then be recalled from history
- User Acknowledgement Enhancements - Additional User Acknowledgement configuration options included to allow or deny connections at the end of a timeout period and Acknowledgement not required if current logged on user attempts connection from another machine
- Extended Multi Monitor Support - The Control can now select the relevant Client monitor in view and thumbnail mode
- This release of NetSupport Manager also includes a number of solutions to the product which have been detailed below :
Fixes
- Fixed issue with the Test Console extracting tests in a Terminal Services environment
- Fixed a disconnect issue when remotely logging off a Vista Client
- Fixed high CPU usage issue when using School components in a Terminal Server environment
- Fix included to use Windows + key combinations in a view session
- Show Replay files on Vista will no longer report “invalid file”
- Restricted the number of characters in the Gateway Configurator to 15 characters to be consistent with the Control and Client Configurator
- New license keys will not need to be generated for this release.
NetSupport Manager V10
20th March 2007 - Windows Vista - NetSupport Manager 10.02 now offers
support for 32bit and 64bit Windows Vista systems.
Enhancements in NetSupport Manager 10 include:
- New User Interface - NetSupport Manager 10, now features a totally new "Vista" style interface, that runs across all features of the product.
- New Auto Group list views - In version 10, client lists can be automatically sorted and grouped by a range of criteria including OS, connection type and so on.
- Enhanced Thumbnails - Monitor mode thumbnails now offer greater clarity, a larger zoom mode and real time indicators showing active View, FT, Inventory, Registry, Command prompt and chat sessions.
- New Group Hierarchy - Manager 10 now features a company Hierarchy allowing all known clients to be organised and structured into a single tree view.
- Enhanced Show mode - Manager 10 extends the Show mode to allow an Operator to Show their entire screen, just a selected Monitor or just a selected application to any number of selected clients in real-time.
- Enhanced Chat - version 10 now supports dynamic hyperlinks within chat sessions.
- File Transfer - Performance enhancements and now supports transfers over 4Gb.
- Remote Update - NetSupport Manager allows an existing NetSupport user to remotely update connected clients to the latest version of the product on the fly.
- Windows Vista - NetSupport Manager 10 now offers support for Windows Vista.
Connectivity / Gateway:
- New Gateway Redundancy - This allows the client and controls to specify a secondary gateway as an option. When the primary gateway is not available clients will connect to a secondary gateway. The control will browse both primary and secondary gateways for clients. The secondary gateway acts as a *backup* to the primary gateway. When the primary gateway is available the secondary gateway enters standby mode. When the primary gateway goes offline, the secondary gateway becomes active and starts its "gateway services". While the secondary gateway is in active mode, it monitors the availability of the primary gateway. When the primary gateway comes back online, the secondary gateway will stop advertising its services and will disconnect *idle* client connections. It will not disrupt active remote control sessions.
- New Gateway Access Control - As an enhancement to security, the gateway administrator can restrict remote control access to specified users. At the gateway, the admin can specify a list of allowed remote control users. At the control, the user will be required to configure a username/password to browse a gateway and to connect to gateway clients.
- New CMPI Override - Override CMPI interval at client. The admin can define a specific "network activity" interval at the client which overrides the setting at the gateway. This is particularly relevant to clients connecting via a dialup link where frequent "checks" are not desirable and can be costly.
- Display the logged on user at control -The logged on user details are now displayed at the control for Gateway based clients in the username field.
- New Support for multiple/specific IP interfaces to listen on - The administrator can now specify a list of IP address/ports that the gateway will listen for connections from clients and control.
- Enhanced logging of gateway connections.
- Enhanced Audio - Audio performance over http gateway connections has been further improved.
- Mobile / Portable Devices on Windows CE or Pocket PC:
- New Power Management - Version 10 now supports remote reboot/power off of WIN CE and Pocket PC clients
- New Inventory - Inventory collection of WINCE/PocketPC devices. Includes a hardware and software list. And running processes.
- New Process Control - Remotely terminate a process at WINCE/Pocket PC client
- New Process Execution - Execute a process at client - to facilitate scripting actions.
- New Battery Level reporting - Version 10 now provides a Battery level indicator (available on thumbnail view) for appropriate devices.
- New WiFi signal strength indicator (available on thumbnail view)
- New Auto Help - Version 10 now generates an auto help request when a WINCE device is docked in its cradle and ActiveSynced. A client configuration option is provided to enable / disable this feature.
- New DNS support - Allows user to enter DNS address when connecting to clients from Pocket PC control.
Linux Clients:
- New Configurator - A new GUI application that reads, edits and saves the Client32.ini file to make configuration much easier.
- New Support tool - A command-line tool that gathers information about the installation and saves it as a file to send to support.
- Monitor Thumbnails - Thumbnail support is now provided in the Manager control for Linux Clients.
- Installer Improvements - The installation process is now more robust and provides more information.
- Improved network transport - improved resilience and performance when supporting Linux systems.
Mac OS Clients:
- New Configurator - A GUI application that reads, edits and saves the Client32.ini file to make configuration much easier.
- New Support tool - A GUI application that gathers information about the installation and saves it as a file to send to support.
- Monitor Thumbnails - Thumbnail support is now provided in the Manager control for Mac Clients.
- New Status Bar Icon - A status icon that shows when the client is running or being viewing, provides an easy way of viewing the client daemon logs.
- New Hardware & Software Inventory - Manager 10 now includes full support for inventory from a Mac client.
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