An Introduction to IT Process Automation

Why Automate IT Processes?
In any medium or large enterprise, the business is dependent on IT to deliver services that support core business functions.
Today’s data centre, which is made up of a mix of hardware, network, application, database, web services and management vendors has created a complex IT infrastructure, with an equally complex management burden.

80% of downtime is a result of human error
The lack of integration between vendors means that numerous management processes are performed manually, introducing latency in service delivery and the risk of human error - the primary cause of downtime. 

80% of my IT budget is spent on maintaining systems
IT industry analysts also report that on average, 80% of the IT budget is spent on maintaining existing systems, with the majority of funds going towards IT salary and benefits– leaving inadequate resources for new IT initiatives.

TOP 3 Reasons to Automate IT Processes
The growing complexity of the data centre is leading to increased management costs and decreased service quality. As such, automating IT processes is a key objective for businesses that are focused on controlling costs and improving IT efficiency.

• IT Efficiency
• Control costs
• Simplify complexity of IT operations
• Improve productivity and service delivery
• Business Enablement
• Align IT and business goals
• Optimize service levels
• Enable new services
• Compliance
• Enforce best practices
• Standardize and gain visibility into IT activity
• Report, document and audit operations processes