Opalis IP for BMC PATROL

Optimize Service Levels and Reduce Overall System Downtime
Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for BMC PATROL enables you to automate problem management routines and maintenance procedures to optimize service levels and reduce overall system downtime.

Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines and corrective actions, and pass data to other systems like a help desk - and finally realize the benefits of a self-healing data center.

Automate BMC PATROL Event Suppression during Maintenance Windows and Troubleshooting
During times of server maintenance or troubleshooting, administrators need to be able to automatically shut off event generation on selected managed servers. Opalis provides the ability to toggle PATROL event suppression during automated maintenance procedures or corrective actions, and the ability to automatically detect and prevent event storms.

oordinate and Consolidate Events between Help Desk and Monitoring Applications
The Opalis Integration Pack for BMC PATROL provides a simple, yet powerful graphical user interface for filtering PATROL events and auto-generating pre-populated trouble tickets in service management tools like BMC Remedy. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. Similarly, PATROL event data can be shared and synchronized with other system monitors such as HP OpenView Operations, IBM Tivoli or Microsoft MOM.

Policies

1. Instant integration with Help Desks and System Monitors

In these Policies, a user can set filters and watch for the creation and updates made to certain types of PATROL Events, and reflect these changes in Remedy HelpDesk. 2-Way integration is made possible by watch for updates to corresponding Remedy Tickets.

2. Create custom BMC PATROL Events within standardized IT processes

In this example, Opalis creates success and failure messages from a process executing a business data feed, providing BMC PATROL administrators real time status on critical processes.

3. 2-Way Integration with other system monitoring tools.

When organizations own multiple system monitoring tools, Opalis can be used to feed PATROL Event data to a Monitor of Monitors (MoM), with 2-way integration providing synchronous closing of resolved events in both the upstream and downstream monitors.

Object Chart

	Monitor Event	This object filters Notifications used to trigger Opalis Policies. Opalis can take actions such as corrective actions, auto ticketing with help desks, or data feeds into other system management tools.
	Get Event	This object queries Events, to check status, ownership, or any other field. The returned data can be fed into help desks such as Remedy, other system monitors or management tools.
	Create Event	This object creates a new Event within the PATROL Console with user defined attributes.
	Acknowledge Event	This object is used to automatically Acknowledge a PATROL Event.
	Close Event	This object will close an Event, and can be used to automatically synchronize Event resolution when the corresponding trouble ticket is resolved in Remedy for example, or underlying system problem is resolved.
	Suspend Application Instances	This object is used to temporarily suspend the generation of Events by selected PATROL agents during problem resolution (Maintenance Mode).
	Resume Application Instances	This object is used to resume the generation of Events by selected PATROL agents, after Event storm conditions have been repaired.