Opalis IP for BMC Remedy ARS

Automatically Create, Modify and Close Cases
Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for BMC Remedy AR System extends capabilities to automatically create, modify and close requests based on system activity.

Report Maintenance Procedures to BMC Remedy Help Desk
Opalis Integration Server is the ideal tool for maintenance procedure automation. Using the Opalis Integration Packfor BMC Remedy AR System, administrators can create policies that automatically create and escalate cases when maintenance procedures fail.

Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions and case updates during each step of the process.

Coordinate and Consolidate Events Between Help Desk and Monitoring Applications
Using the Opalis Integration Pack for BMC Remedy AR System along with Integration Packs for other monitoring and service management products, Opalis can automatically consolidate and coordinate events between system management products.

Automation Policies

1. Integrate backup and IT service management tools

Opalis Integration Server automatically opens a new trouble ticket if there are any problems.

2. Integrate monitoring and IT service management tools

Opalis Integration Server defines a corrective action that attempts to automatically resolve a problem detected byMicrosoft Operations Manager (MOM). If Opalis can fix the problem, then the case is updated and closed; if the problem cannot be fixed, then it is escalated so an administrator can go and resolve the issue...

3. Synchronize Monitors and Help Desks

Keep monitors and help desks in sync. When new alerts appear in MOM, create a Remedy Request that captures all the information about the alert. When the request is closed, update and close the MOM alert.

Object Chart
Supports BMC Remedy Help Desk 6.0. 

	Create Request	Creates a new request in Remedy AR System.
	Modify Request	Modify an existing request in Remedy AR System.
	Get Request	Retrieve request from Remedy AR System.
	Monitor Request	Monitor Remedy AR System for new cases that are created.