Opalis IP for CA NSM

Incorporate CA Unicenter NSM with Problem Management and Response

CA Unicenter NSM (Network and Systems Management) is a service and systems management product that offers advanced visualization of alert management including automated notification and escalation of critical issues across multiple system platforms.  New release R11 includes a new Management Command Center and advanced notification services.

Opalis Integration Server connects data center components to the CA NSM console with automated processes that are simple, fast and effective. With Opalis Integration Server and the Integration Pack for CA NSM, you can automate repetitive, time consuming tasks such as corrective actions, diagnostic routines, and message response.

Automate Problem and Incident Management Routines Faster
The Opalis Integration Pack for CA NSM allows users to monitor for key NSM Messages and take automated diagnostic or corrective actions, creating trouble tickets pre-filled with any existing NSM Message data and collected diagnostics. Opalis also provides users with simple, yet sophisticated tools to dynamically decide what actions should be taken and who to assign critical Messages to, whether it is via email, pager, cell phone or trouble ticketing systems such as CA Service Desk.

Coordinate and Consolidate Events between Help Desk and Monitoring Applications
The Opalis Integration Pack for CA NSM provides a simple, yet powerful graphical user interface for filtering messages in NSM and auto-generating pre-populated trouble tickets in service management tools like CA Service Desk. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. Similarly, CA NSM Message data can be shared and synchronized with other system monitors such as Microsoft MOM, HP OpenView Operations, or BMC PATROL.

Automation Policies

1. Event consolidation

These two policies handle bi-directional consolidation between CA Unicenter NSM, the incident management system and a central manager of managers.

2. Automated remediation

This policy will automatically attempt to diagnose and repair an incident that is generated by an alert detected in CA NSM Unicenter.

3. Incorporate disparate incident management processes

This policy watches a firewall log to determine if there is suspicious behaviour and, once detected, raises an alert in CA Unicenter NSM.

Object Chart
Provides support for multiple CA NSM systems connections. 

	Monitor Message	This object filters for new or updated CA NSM Messages, and triggers Opalis automation Policies such as corrective actions, help desk auto ticketing, or data feeds into other system management tools. The Monitor Message object enables you to monitor any CA Unicenter NSM server for messages according to criteria that you specify, and trigger corrective Policies when messages about a certain computer arrive.
	Acknowledge Message	Enables you to acknowledge messages generated by CA Unicenter NSM. You can place a Monitor Message object at the beginning of a Policy, running diagnostic or corrective actions when a message arrives that matches your criteria, and then marking the message as acknowledged after the diagnostic or corrective actions have completed.
	Create Message	This object creates and sends a new Message to the NSM Console / Server, including its user defined attributes and data.