Opalis IP for CA Service Desk

Automate Manual Processes Associated with Backups
Opalis Integration Server automates run book automation procedures in a way that's simple, fast and effective. The Opalis Integration Pack for CA Unicenter Service Desk extends capabilities to automatically create, modify and close units based on system activity.

Synchronize Incidents between System Monitors and CA Service Desk
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions and case updates during each step of the process. Using the Opalis Integration Pack for CA Unicenter Service Desk along with Integration Packs for other monitoring and service management products, Opalis can automatically consolidate and coordinate events between system management products.

Report Maintenance Procedures to CA Unicenter Service Desk
Opalis Integration Server is the ideal tool for maintenance procedure automation. Using the Opalis Integration Pack for CA Unicenter Service Desk, administrators can create workflows that automatically create and escalate cases when maintenance procedures fail.

Automation Policies

1. Auto-diagnose and ticket

Opalis Integration Server watches for critical MOM alerts, performs diagnostics and opens a new CA Unicenter Unit with all the diagnostic information.

2. Keep CA Unicenter Service Desk synchronized with System Monitors

Opalis Integration Server automatically creates a new unit in CA Service Desk for any new HP OpenView Message that is created. The OpenView Messages and Service Desk Units are linked and always kept synchronized.

3. Add Ticketing to Maintenance Procedures

After a complex backup procedure, Opalis Integration Server tests the services to make sure they are still running. If there are any problems a new ticket is generated in CA Unicenter Service Desk.

Object Chart
 

	Create Unit	Creates a new unit in CA Unicenter Service Desk
	Update Unit	Updates an existing unit in CA Unicenter Service Desk
	Close/Delete Unit	Closes and deletes a unit in CA Unicenter Service Desk
	Get Unit	Retrieves units from CA Unicenter Service Desk
	Monitor Unit	Monitors for new and updated units in CA Unicenter Service Desk