Opalis IP for HP OpenView Operations

Optimize Service Levels and Reduce System Downtime
Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for HP OpenView enables you to automate problem management processes and maintenance procedures to optimize service levels and reduce overall system downtime.

Automate Problem and Incident Management Routines Faster
The Opalis Integration Pack for OpenView Operations allows users to monitor for key messages and take automated diagnostic or corrective actions. This creates trouble tickets pre-populated with any existing OVO message data and collected diagnostics. Opalis also provides users with simple, yet sophisticated tools to dynamically decide what actions should be taken, to whom critical messages should be assigned, and whether to notify via email, pager, cell phone or trouble ticketing systems such as HP Service Desk.

Automate Maintenance Tasks and Suppress OVO Messages
Field staff members need access to message suppression capabilities for both scheduled outages of managed servers as well as ad hoc maintenance periods such as fire-fighting and troubleshooting. The Opalis Integration Pack for HP OVO automates the toggle of maintenance modes and provides access to such features through Opalis policies, or through remote interfaces such as email or pager.

Coordinate and Consolidate Events between Help Desk and Monitoring Applications
Using the Opalis Integration Pack for HP OpenView along with Integration Packs for other monitoring and service management, Opalis can automatically consolidate and coordinate events between system management products.

 Read HP OVO Case Study

Automation Policies

This example automatically handles a standard application error, collecting diagnostics and synchronizing data updates with help desk system.

2. Create custom OVO Messages within standardized IT processes

This policy creates a success and failure message from an  process executing a business data feed, providing OVO users real time status on critical processes.

3. Automate Message Suppression and Maintenance Windows

This Opalis policy stops a scheduled outage to suppress message generation during a scheduled maintenance window, preventing a Message storm in the console.

Object Chart
Supports HP OpenView Operations v7 and 8 
 
 

	Monitor Message	This object filters for OVO Messages used to trigger Policies. Opalis can take actions such as automated diagnostics, corrective actions, or auto ticketing with help desks.
	Get Message	Opalis can query a Message, or set of Messages, to check status, ownership, or any other field. This will detect stale Messages which need to be escalated, for example.
	Create Message	This object creates a new Message within the OVO Console with user defined attributes, allowing users to integrate custom messages from high level IT service processes such as data and file orchestration, backup or maintenance procedures.
	Update Message	This object allows the user to modify any field within a Message, allowing for use of custom fields, and two-way integration with Help Desks.
	Acknowledge Message	Opalis can Acknowledge that an HP OVO Message has been resolved. Messages in OVO can automatically be resolved when corresponding trouble tickets are closed in third party systems.
	Own/Disown Message	This object changes the Ownership properties of an OVO Message - allowing Opalis to auto-assign Messages based on properties, severity or time of day for example
	Add Annotation to Message	Opalis can add an Annotation to an existing OVO Message, including content synchronization with the Worklogs or History in service desk systems
	Set Scheduled Outage	This object turns on and off scheduled outages on managed OVO servers. Scheduled outages will stop Messages from flooding the OVO console during times of server maintenance
	Set Policy Template	This object turns on and off policy templates to suppress message generation by OVO agents, and hence Message storms in the console.