Opalis IP for HP OpenView Service Desk

Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for HP OpenView Service Desk extends capabilities to automatically create, update, close, query and monitor for changes to Service Desk incidents within standard ITIL-compliant processes.

Report Maintenance Procedures to HP OpenView Service Desk
Opalis Integration Server is the ideal tool for maintenance procedure automation. Using the Opalis Integration Pack for HP OpenView Service Desk, administrators can create workflows that automatically create and escalate cases when maintenance procedures fail.

Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions and case updates during each step of the process.

Coordinate and Consolidate Events between Help Desk and Monitoring Applications
Opalis can instantly take messages and alerts from system monitoring tools such as HP OpenView Operations and create appropriate Service Desk incidents. Dynamic filtering and look-ups based on message severity, time of day, and results from automated Opalis diagnostics can be used to pre-populate all incident fields. Populating Service Desk with relevant, easily readable data enables operators to take immediate action, rather than first spending time troubleshooting and documenting. Incidents can automatically be updated and closed when corresponding events are updated and resolved, and vice versa.

Automation Policies

1. Automatically generate and synchronize Incidents with Monitors

Click to Zoom 

This Policy shows how you can auto generate Incidents and synchronize data updates made in other systems.

2. Create custom OVO Messages within standardized IT processes

Click to Zoom 

This Policy demonstrates how you can integrate success and failure notifications into Service Desk Incidents during high level IT processes.


3. Automate Message Suppression and Maintenance Windows

Click here to Zoom. 

This Policy shows how you can automatically detect unattended Service Desk Incidents, and escalate and notify appropriate users.
 

Object Chart
Supports HP Service Desk v4.5

	Monitor Incident	Filter for new or updated Incidents and trigger Opalis Policies.
	Get Incident	Queries for a specific Incident, or set of Incidents, to check resolution status, ownership, severity, or any other field.
	Create Incident	Creates a new Incident with user defined attributes.
	Update Incident	This object can be used to update severity, ownership or any other field, including custom fields, within an Incident.
	Close Incident	This object will automatically close Incidents within HP Service Desk.