Opalis IP for IBM Tivoli Enterprise Console

Automate IBM Tivoli EC Tasks to Optimize Service Levels and Reduce Overall System Downtime

Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for IBM Tivoli Enterprise Console (TEC) enables you to automate data feeds to other help desks or system monitors, or automate problem management routines and maintenance procedures. The results: lowered operating costs, increased performance and availability, and better service levels.

Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines and corrective actions, and pass results to other systems like a help desk, email, pager or phone systems. Finally realize the benefits of a self-healing data center.

Coordinate and Consolidate Events between Help Desk and Monitoring Applications
The Opalis Integration Pack for IBM Tivoli Enterprise Console provides a simple, yet powerful graphical user interface for filtering TEC Events and auto-generating pre-populated trouble tickets in service management tools like BMC Remedy. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. Similarly, PATROL event data can be shared and synchronized with other system monitors such as Microsoft MOM, HP OpenView Operations, or BMC PATROL.

Policies

1. 2-Way Integration with other system monitoring tools.

When organizations own multiple system monitoring tools, Opalis can be used to feed other Tivoli Event data to a Monitor of Monitors (MoM), with 2-way integration providing synchronous closing of resolved events in both the upstream and downstream monitors.

2. Instant integration with Help Desks including auto diagnostics or corrective actions based on corporate Run Book procedures

In these Policies, a user can set filters and watch for the creation and updates made to certain types of Tivoli Events, and reflect these changes in Remedy HelpDesk. 2-Way integration is made possible by watch for updates to corresponding Remedy Tickets.

3. Create custom Tivoli EC Events within standardized IT processes

In this example, Opalis creates success and failure messages from a process executing a business data feed, providing IBM Tivoli EC administrators real time status on critical processes.

Object Chart

	Monitor Event	This object filters for new or updated TEC Events, and triggers Opalis automation Policies such as corrective actions, help desk auto ticketing, or data feeds into other system management tools
	Get Event	This object is used to query for data and properties of existing Tivoli Events
	Create Event	This object creates a new Event within the TEC Console with user defined attributes and data
	Acknowledge Event	This object is used to automatically Acknowledge a TEC Event
	Change Event Severity	A user can change the severity of existing TEC Events in cases of Event escalation or remediation
	Close Event	Provides the ability to auto close TEC events, in response to other systems management data feeds, or corrective action problem resolutions