Opalis IP for IBM Tivoli NetCool / OMNIbus

Incorporate IBM Netcool/OMNIbus with Problem Management and Response
IBM Netcool/OMNIbus is a carrier-class system that provides centralized monitoring of complex networks and IT domains - collecting and consolidating enterprise-wide event and alarm information in real-time from a vast array of network devices [Internet protocols, systems, business applications and security devices] and presenting a consolidated view of this information to operators and administrators.

Opalis Integration Server connects data center components to the OMNIbus system, with automate processes that are simple, fast and effective. The Opalis Integration Pack for IBM Netcool/OMNIbus enables you to integrate your OMNIbus system with your existing problem management processes and response procedures.

Automate Problem and Incident Management Routines Faster
Problem and incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate diagnostics routines, corrective actions and data transfer to other systems like a help desk - and finally realize the benefits of a self-healing data center.

Coordinate and Consolidate Events between Help Desk and Monitoring Applications
The Opalis Integration Pack for Netcool/OMNIbus provides a simple, yet powerful graphical user interface for filtering alerts in the Netcool/OMNIbus ObjectServer and auto-generating pre-populated trouble tickets in service management tools like BMC Remedy. Conditional logic and data look-ups can easily be implemented for auto-assigning these tickets to the appropriate help desk personnel or department, or escalating critical requests by email or pager. Similarly, Netcool/OMNIbus event data can be shared and synchronized with other system monitors such as Microsoft MOM, HP OpenView Operations, or BMC PATROL.

Automation Policies

1. Diagnose Configuration Errors

This policy detects an alert on a system and then uses a configuration management tool and CMDB to look up any changes that may have been the cause. When the system is found to be out of compliance then the alert is escalated immediately.

2.Virtual Machine Incident Management

This policy detects performance alerts on a virtual machine and uses web services and diagnostic tools to determine the source of the performance issue. If the host is experience performance degradations, the guest is moved to a new host and the CMDB is updated with the new configuration information.

3. Disaster recovery initial automated response

This policy detects a failure on the primary infrastructure site and automatically triggers the escalation procedures to notify administrators. The launching sequence for the critical business systems is launched, when the procedure is completed a configuration audit is trigger and the results are put into a manual checklist that the administrators must recheck.

Object Chart
Provides support for multiple Netcool/OMNIbus systems connections.     
 

	Monitor Alerts	This object filters for new or updated Netcool/OMNIbus alerts, and triggers Opalis automation Policies such as corrective actions, help desk auto ticketing, or data feeds into other system management tools.
	Get Alerts	This object is used to query and retrieve alerts and alert data and properties from the Netcool/OMNIbus that match restriction filter specifications.
	Create Alert	This object creates and sends a new alert to the Netcoool/OMNIbus ObjectServer [console] including its user defined attributes and data.
	Update Alert	Updates information in specified Netcool/OMNIbus alerts, including acknowledging, updating and closing events in response to other systems management data feeds, or from corrective action problem resolutions. Updates information in an alert based on the results from automated diagnostics performed by a Policy.
	Delete Alert	A user can delete specified Alerts in the Netcool/OMNIbus system, and replace them with new alerts.