Opalis IP for Peregrine Service Center

Realize Greater Productivity Across IT
Opalis Integration Server connects data center components to automate processes in a way that's simple, fast and effective. The Opalis Integration Pack for Peregrine ServiceCenter extends capabilities to automatically open, modify and close incidents - resulting in greater productivity across the IT department.

Report Maintenance Procedures to Peregrine ServiceCenter
Opalis Integration Server is the ideal tool for maintenance procedure automation. Using the Opalis Integration Pack for Peregrine ServiceCenter, administrators can create policies that automatically open and escalate incidents when maintenance procedures fail.

Automate Incident Management Routines and Improve Productivity
Incident triage often involves ad hoc phone calls, manual analysis and data re-entry. With Opalis, you can automate manual diagnostics routines, corrective actions and case updates during each step of the process.

Coordinate and Consolidate Events between Service Management Tools
Using the Opalis Integration Pack for Peregrine ServiceCenter along with Integration Packs for other service management products, Opalis can automatically consolidate and coordinate incidents between system management products.

Policies

1. Automatically generate and synchronize Incidents with Monitors

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This Policy shows how you can auto generate Incidents and synchronize data updates made in other systems.

2. Integrate Incidents into standardized IT processes
 

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This Policy demonstrates how you can integrate success and failure notifications into ServiceCenter during high level IT processes.

3. Escalate stale Incidents by email, pager, or phone

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This Policy shows how you can automatically detect unattended ServiceCenter Incidents, and escalate and notify appropriate users.

Object Chart
Supports Peregrine ServiceCenter 5.1, 6.0, 6.1 (Windows)

	Monitor Incident	Filter for new or updated Incidents and trigger Opalis Policies
	Get Incident	Queries for a specific Incident, or set of Incidents, to check resolution status, ownership, severity, or any other field.
	Open Incident	Creates a new Incident with user defined attributes
	Update Incident	This object can be used to update severity, ownership or any other field, including custom fields, within an Incident
	Close Incident	This object will automatically close Incidents within Peregrine ServiceCenter.