National Ice Skating Association Grains Building High Cross Street Hockley Nottingham NG1 3AX 0115 988 8060

NISA is the UK Governing Body for ice-skating and has ultimate responsibility for everything that happens within the sport of ice skating in the UK.

"Optimus provide NISA with a professional and rapid response to all of our I.T. requirements, providing regular site visits to assist with hardware changes and general maintenance and remote support for our day to day PC problems." Company Secretary: Mr Keith Horton

Summary

This article presents an executive summary of the work undertaken by Optimus UK Ltd for
the National Ice Skating Association of Great Britain (NISA), in providing both configuration work and ongoing support and maintenance for all aspects of their I.T. infrastructure, including networks, PCs, servers, Internet connectivity and home/office working connectivity.

The Case Study: National Ice Skating Association (NISA)

Using Linux

NISA initially contacted Optimus UK to obtain support for a Linux Server housing a very important database. Optimus were well placed to meet this requirement, having extensive Linux management and development experience.

On the strength of the work carried out and on realising that Optimus could support all their I.T. assets, a contract to provide IT supports was agreed.

New Servers

Since then,  additional Linux servers have been supplied, installed and configured by Optimus. providing services inluding an email server and user authentication through LDAP. Email and shared calendaring is provided through Kerio Mail-server.

A second server was also supplied and configured to provide Networked Attached Storage and Samba based file and print services.

Optimus monitor and manage all aspects of the office I.T. infrastructure within NISA, providing house keeping site visits for server updates etc, as required.

User PC Support

Day to day assistance is provided to users for all aspects of their IT operations and this is achieved through secure remote management connections, over the Internet, using NetSupport Manager Remote Control.

If a user has a PC based query, they simply call / email for assistance and we connect up and resolve the Incident.

In addition to the routine day-to-day support questions, we also provide advice and assistance with choosing new IT infrastructure and recently assisted with NISA's office relocation.

Acknowledgements:

Optimus are very grateful to NISA and in particular Keith Horton for allowing us to present this case study.