We provide a full time (during business hours, see below) Help Desk, staffed by experienced and helpful technical staff who will always be happy to assist you with any technical problems you experience.

Our aim is to provide you with an efficient and effective service to ensure you get the most out of your evaluation, product use or service contract.

Please Phone Us!

Whenever you experience difficulties with any of our products, or if you have a site suport contract and need help, then you may always phone us in the first instance. We will log the call and either help you directly, of get back to you as soon as possible if we canot assit you straight away. Sometimnes Incidents require more in depth analysis and we may request that you provide us with more documented information by email.

If we do require further information, we will send an email to you, detailing our exact requirements.

The email will have an OUKnnn Incident Number

Our Incident Logging and Tracking System

To improve our service levels, we use a formal help desk Incident logging and tracking system and any Incidents logged by our customers or prospects are recorded in our help desk system. When you submitt any Inceidnt to us or request help, we will record this in our help desk and provide you with an OUK Incident Number which will be assigned as the Incident Ticket Number for the duration of the open support call.

It is important that, during communication with our support team, you have this number to hand and if you are using email for correspendonace, that this OUKnnn number is included in the email SUBJECT field.

Submitting an Incident by Email

If your support requirement is complex and you feel it would be better to provide documented information in the first instance, then please follow the link here and use our Incident Submission Form.