Vector Helpdesk

Organise I.T. Incident Management and Improve Service Levels

This solution is available as an Optimus VMI-Xplor Web Demo. Contact Optimus to arrange your on-line, interactive walk-through.

For larger organisations, the size and complexity of the I.T Service Desk operations  dictates that a formal Incident Management system be used, however the benefits are often less clear to smaller companies.

Using a help desk system will increase the efficiency and productivity of your support technicians and improve the continuity of I.T. provision for your staff, resulting in them spending less unproductive time waiting whilst their computers are fixed or an application is installed.

If you do not currently use a formal help desk / Incident Management system for tracking your users I.T. problems and requests, then please feel free to download and review our free White Paper - "An Introduction to I.T. Incident Management", which highlights some of the considerations in setting up a help desk system.

Vector Helpdesk Key Features

• Incident Submission by Email with "Email Conversation Tracking Log"
• Automated Responses to Incident Submissions 
• User Defined Email Response Templates with macro based data selection
• Concurrent Administrator Licensing
• Browser based Console - no software to install for users
• Supports Configurable Service Level Agreements (SLA's)
• Pre-Defined Performance Reports
• Uses MS SQL and IIS 
• Configurable Work-flow Management
• User defined fields and layouts
• Integrates with Asset Management and Remote Control Solutions
• Security Integration with Active Directory
• Easy to install and tailor to your company's requirements

Read more about the Vector Helpdesk in  the detail pages and download your free evaluation today.